A Question of Value

by Johan
(Kempton Park, Gauteng, South Africa)

Hi Bill,

Your spur visit compared,

Spur being my personal favorite
Because the food is good
And It has a lekker buzz…
And I like the story of the big chief
And the young brave…

But the service sometimes sucks

Imagine the advert that should read:
Spur, great food lekker buzz
With service that sucks
(not a bad idea for publicity though)

Needless to say,
I have walked out on spur a few times
Comparing the lekker buzz and good food
With service that sucks
Sometimes I walked out because the chef was having a blue Monday.

Fortunately, this is not always the case
But spur has lost true value from me, for one,
Because of the **** service comparison in my head
Regarding the ‘Spur true end value’

Sometimes it took me months
To get over the poor service ordeal
Before I decided to join the feast again.
Spur is my favorite, what can I say

Thanks for this insight
Do I have a good product
Do I make a magic buzz
Do I serve with a smile


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A Question Of Value

by Blessing Mhango

Hi Bill
I am glad you decided to tackle the issue of service in this country. Its a shocker to look at the kind of service and the the I don't care attitude shown by most of the service providers. I have always said to my fellow service providers that losing one customer is losing one too many because a simple act of good service goes a long way since its hard to come by. I have read an article with disgust whereby a lady working for Pick and Pay claimed that they act the way they do because customer treat them likewise. Firstly there's no competition between customer and service provider, people are hired in the service industry to cater for customers despite their attitude. Retailers are hiring incompetent people because they are saving costs but in turn are losing valued customers without realizing it.

Kind Regards

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