Hi Bill I am glad you decided to tackle the issue of service in this country. Its a shocker to look at the kind of service and the the I don't care attitude shown by most of the service providers. I have always said to my fellow service providers that losing one customer is losing one too many because a simple act of good service goes a long way since its hard to come by. I have read an article with disgust whereby a lady working for Pick and Pay claimed that they act the way they do because customer treat them likewise. Firstly there's no competition between customer and service provider, people are hired in the service industry to cater for customers despite their attitude. Retailers are hiring incompetent people because they are saving costs but in turn are losing valued customers without realizing it.