We know that, no matter what we may think, our company and our training is only as good as our trainees and coaches say it is!
So we request their feedback and satisfaction ratings at various points during their experience with us. Our surveys are voluntary and there are no incentives or disincentives offered.
The aggregated results of these surveys are updated every three months. The current results pertain to the latest version of our certification training programme.
Our trainees are asked to provide their initial impressions on various aspects of their early experience, through a questionnaire sent to them approximately six weeks after enrolling.
Trainees were given three options to choose from:
'Exceeded", 'Met' or 'Fell Short' of my expectations.
The chart below shows the percentage of trainees who rated us in each of these three categories.
We are proud that so far we have not fallen short of any of their expectations!
On completing each of the seven skills training theory modules, our trainees are requested to rate their overall satisfaction with New Insights on a scale from 1-10, where:
1 = Awful, 5 = Average 10 = Awesome
The chart below shows the average trainee rating out of 10 after each module, and shows a steady progression off a high base.
Our certified coaches are asked to rate their experience of different aspects of our Programme, by choosing from: 'Excellent', Good, 'Acceptable', Somewhat Inadequate' and 'Poor'.
The chart below shows the percentage of coaches who rated us in each of these five categories
Certified coaches were asked to rate our training programme in terms of the following six attributes, on a scale from 1-10, where:
1= Awful, 5= Average and 10 = Awesome.
To date we are very proud to have been rated well above 8 on each and every attribute!
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