Satisfaction Ratings

New Insights Life Coach Training

customer satisfaction ratings



We know that, no matter what we may think, our company and our training is only as good as our trainees and coaches say it is!

So we request their feedback and satisfaction ratings at various points during their experience with us. Our surveys are voluntary and there are no incentives or disincentives  offered.

The aggregated results of these surveys are updated every six months. The current results pertain to the latest version of our certification training programme.




STATS LAST UPDATED: NOVEMBER 2021




Initial FEEDBACK: SHORTLY AFTER ENROLLING

Our trainees are asked to provide their initial impressions on various aspects of their early experience, through a questionnaire sent to them approximately six weeks after enrolling.

Trainees were given three options to choose from:

'Exceeded", 'Met' or 'Fell Short' of my expectations.

The chart below shows the percentage of trainees who rated us in each of these three categories (Exceeded = dark green; Met = light green)

We are proud that so far we have not fallen short of any of their expectations!

satisfaction ratings 1

FEEDBACK AFTER COMPLETION OF EACH THEORY MODULE

On completing each of the seven skills training theory modules, our trainees are requested to rate their satisfaction with various aspects of the Module, including its content, its presentation and how useful/educational they found it.

Trainees are also asked to rate their overall satisfaction with Ne Insights.

The following 1-10 rating scale applies, where:

1 = 'Awful', 5 = 'Average' and 10 = 'Awesome'.

The chart below shows the average trainee rating out of 10 after each module. Satisfaction with New Insights shows a steady progression off a very high initial base.

satisfaction ratings 2

FEEDBACK SHORTLY AFTER ACHIEVING  CERTIFICATION

1. Detailed feedback

 Our certified coaches are asked to rate their experience of different aspects of our Programme, by choosing from: 'Excellent', Good, 'Acceptable',  Somewhat Inadequate' and 'Poor'.

The chart below shows the percentage of coaches who rated us in each of  these five categories (Dark green = 'Excellent', Light Green = 'Good', Grey = 'Acceptable'):

satisfaction ratings 3

2. overall feedback

Certified coaches were asked to rate three attributes of our service and support on a five-point scale from 'Absolutely delighted' (Dark green) to 'Very disappointed' (Dark red)

satisfaction ratings 4

Certified coaches were also asked to rate our training programme in terms of the following six attributes, on a scale from 0-100, where:

0 = 'Awful', 50 = 'Average' and 100 = 'Awesome'.

To date we are very proud to have been rated well above 90 on each and every attribute!

satisfaction ratings 5





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